How To File a Complaint: You have a right to have your complaints heard and resolved in a timely manner. If we cannot work things out to your satisfaction, you may file a complaint with our licensing board: Texas Behavioral Health Executive Council 1801 Congress Avenue, Suite 7.300 Austin, TX 78701 Telephone: 1-800-821-3205 Link to Complaint Form: http://www.bhec.texas.gov/wp-content/uploads/2020/07/BHEC-Complaint-Form.pdf. If you have a complaint concerning the HIPAA Privacy Regulations, you may contact the U. S. Department of Health and Human Services, Office for Civil Rights, at: [email protected]. If you believe that you have a Consumer Complaint regarding the privacy and security of your health information, you may contact the Texas Office of the Attorney General and file a consumer complaint by clicking this link: https://www.texasattorneygeneral.gov/consumer-protection/health-care/patient-privacy
We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. Texas law requires that requests for mental health records be made in writing. To obtain your records, or your child’s records, please follow the steps below: Submit a written request Choose one of the following options:
Option #1-email your request to [email protected] or Option #2-Mail your request to: Lifeline Family Enrichment P O Box 203993 Austin TX 78620-3993
***Please be advised an administrative fee may apply to this request
If you have questions, please call our office-512-779-3539
